Privacy Policy

Last updated:12th Oct 2026

At Teera Bellesa™, we respect your privacy and are committed to protecting the personal information you provide when you browse, shop or interact with our website.

This Privacy Policy explains how Teera Bellesa™ collects, uses, discloses and protects personal information when you visit our website, place an order, create an account, subscribe to our communications or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse or shop on the Teera Bellesa™ website, we may collect information that you provide to us, including:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • Account information

  • Order and purchase information

  • Product preferences and enquiries

  • Information you provide when contacting our Customer Care team

  • Information you provide when subscribing to our newsletter or marketing communications

Depending on the payment method used, payment transactions may be processed by third-party payment service providers.

Teera Bellesa™ does not retain your complete payment card or banking credentials for our own use. Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

We only request information that is reasonably necessary to provide our products, services and customer support.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by us or by third-party services that support our website.

This may include information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring pages

  • Website activity

  • Approximate location derived from technical information

  • Date and time of visits

We may use cookies and similar technologies to help operate, secure and improve our website and to understand how visitors use our website.

3. How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and fulfilling orders

To:

  • Process your purchases.

  • Confirm your orders.

  • Arrange delivery.

  • Provide order updates.

  • Process eligible exchanges or returns.

  • Contact you regarding your order.

Customer support

To respond to:

  • Product enquiries.

  • Order enquiries.

  • Delivery enquiries.

  • Returns and exchange requests.

  • Other customer service matters.

Improving your shopping experience

We may use information about your interactions with our website to:

  • Improve website functionality.

  • Improve product and service offerings.

  • Personalise your shopping experience.

  • Understand customer preferences.

  • Identify website issues and improve usability.

Business analysis

We may analyse information to understand:

  • Website performance.

  • Customer behaviour.

  • Product interest.

  • Marketing effectiveness.

  • Sales trends.

  • Business performance.

This helps us improve our products, services and marketing activities.

4. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent where required, we may use your contact information to send you:

  • New product announcements.

  • New collection updates.

  • Promotions.

  • Special offers.

  • Styling or product content.

  • Other Teera Bellesa™ updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may still receive essential transactional communications relating to purchases you have made, such as order confirmations, delivery updates or customer service responses.

5. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may disclose or provide relevant personal information to trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Delivery and logistics providers

We may provide relevant information such as your:

  • Name

  • Delivery address

  • Mobile number

  • Order information

to courier and delivery providers so that your order can be delivered to you.

Payment service providers

Payment information may be processed by third-party payment providers to facilitate transactions.

Technology and service providers

We may use third-party providers that support our:

  • E-commerce platform

  • Website hosting

  • Payment processing

  • Analytics

  • Marketing

  • Customer communication

  • Website security

These providers may process information on our behalf according to their applicable terms and privacy policies.

Legal or regulatory requirements

We may disclose information where required or permitted by applicable law, regulation, legal process or a lawful request from a relevant authority.

6. Third-Party Services

Our website may contain integrations, tools, payment services, social media features, analytics services or links to third-party websites.

These third parties may collect or process information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services before providing information directly to them.

Teera Bellesa™ is not responsible for the privacy practices of independent third-party websites or services.

7. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Keep the website functioning properly.

  • Remember certain preferences.

  • Understand how visitors use the website.

  • Improve website performance.

  • Measure marketing effectiveness.

  • Provide a more relevant shopping experience.

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functionality.

8. Data Security

Teera Bellesa™ takes reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should avoid sharing your password or other account security information with others.

If you believe your account or personal information has been compromised, please contact us as soon as possible.

9. Keeping Your Personal Information Accurate

We aim to keep personal information accurate and up to date.

If you have an account with Teera Bellesa™, you may update available account information through your account where the functionality is provided.

If you believe information we hold about you is inaccurate, incomplete or outdated, you may contact us and request assistance.

For security purposes, we may need to verify your identity before providing access to or making changes to certain personal information.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions.

  • Provide customer support.

  • Maintain business and transaction records.

  • Comply with applicable legal or regulatory requirements.

  • Resolve disputes.

  • Prevent fraud or misuse.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Subject to applicable laws and requirements, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request information about how your personal information is being used.

  • Withdraw consent for certain forms of processing, where applicable.

  • Opt out of marketing communications.

Some requests may be subject to applicable legal requirements, verification procedures or reasonable limitations.

To exercise your rights or ask questions about your personal information, please contact us using the details provided below.

12. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent or where otherwise permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action where necessary.

13. Changes to This Privacy Policy

Teera Bellesa™ may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

Teera Bellesa™
Teera Bellesa @ Elmina Lakeside Mall
GF-63, Elmina Lakeside Mall
No. 5, Persiaran Garcinia
Elmina West
40170 Shah Alam
Selangor, Malaysia

WhatsApp: +6011 3666 5717

Customer Care Centre
Monday – Friday
10:00 AM – 6:00 PM

You may also contact us through our official social media channels.

We appreciate your trust in Teera Bellesa™ and are committed to handling your personal information responsibly.