Delivery & Shipping Policy

Last updated: 12th Oct 2026

At Teera Bellesa™, we aim to process and deliver your orders as efficiently as possible. Please ensure that your delivery information is complete and accurate when placing your order to avoid delays.

1. Delivery Coverage

Teera Bellesa™ currently delivers to:

• Malaysia

• Brunei

• Indonesia

• Singapore

Please ensure that your recipient name, complete delivery address, street name, postcode and contact number are correct and accurate before completing your order.

Teera Bellesa™ is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

2. Order Processing

Orders are processed from Monday to Friday, excluding weekends and Malaysian public holidays.

Our order cut-off time is 12:00 PM, Monday to Friday.

Orders confirmed after 12:00 PM will be treated as orders received on the next business day.

Confirmed orders will generally be processed within three (3) business days, excluding Saturdays, Sundays and public holidays.

Please note that order processing time is separate from courier delivery time.

3. Delivery Lead Time

After your order has been processed and packed, the estimated delivery time is:

Delivery estimates are provided as a general guide and may vary depending on the courier service, destination, weather, public holidays, peak periods and other circumstances beyond our control.

Delivery times are not guaranteed.

4. Courier & Delivery Services

For deliveries within Malaysia, Teera Bellesa™ currently uses J&T Express.

For international orders, customers may select from the available delivery options provided through EasyParcel, where applicable.

Courier availability may vary depending on the delivery destination, parcel size, weight and other logistical considerations.

5. Shipping Charges

Shipping charges apply to all online purchases.

The shipping fee may vary depending on:

• Delivery destination

• Parcel weight

• Parcel dimensions

• Delivery service selected

• International delivery requirements, where applicable

The applicable shipping fee will be displayed during the checkout process.

Shipping charges are subject to change by Teera Bellesa™ and/or the relevant courier service without prior notice.

Shipping Fee

Shipping and handling charges are non-refundable, except where otherwise required by applicable law or expressly agreed by Teera Bellesa™.

6. Receiving Your Parcel

Please inspect the parcel packaging when it arrives.

If the parcel's outer packaging or security seal appears to be opened, significantly damaged or tampered with, please do not accept the parcel where the courier's procedures allow you to refuse delivery.

Where possible, take photographs or videos of the parcel and packaging condition and contact Teera Bellesa™ Customer Care as soon as possible.

For parcels that have already been accepted, please contact us promptly if the contents appear to be damaged or incorrect.

7. Failed Delivery & Missed Delivery

If you are unavailable when the courier attempts delivery, please follow the courier's instructions to arrange a re-delivery or collection within the applicable timeframe.

Customers are responsible for responding to courier notifications and ensuring that parcels are collected or received within the courier's stipulated holding period.

If a parcel is returned to Teera Bellesa™ because it was not collected or could not be delivered due to circumstances attributable to the customer, additional delivery charges may apply for re-delivery.

8. Uncollected or Returned Parcels

If a parcel remains uncollected beyond the courier's stipulated holding period and is subsequently returned, disposed of or otherwise handled according to the courier's procedures, Teera Bellesa™ may not be able to provide a refund for the order.

Where applicable, any re-delivery arrangement will be subject to additional shipping charges.

Customers are encouraged to contact Teera Bellesa™ as soon as possible if they are unable to receive or collect their parcel.

9. Packaging

Teera Bellesa™ uses standard packaging materials suitable for our products and normal delivery conditions.

Packaging materials may vary depending on the product, order size and delivery requirements.

10. Sales, Promotions & Festive Seasons

During major online sales, promotional campaigns and festive periods, order processing and delivery may take longer than the usual estimated timeframe.

Examples include major promotional campaigns, festive seasons and periods of unusually high order volume.

Customers are encouraged to place orders early during festive periods if the products are required by a specific date.

If you require an order before a specific date, please contact Teera Bellesa™ in advance to confirm the estimated processing and delivery timeframe.

11. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond Teera Bellesa™'s reasonable control, including:

• Courier operational delays

• Severe weather

• Floods or other natural events

• Public holidays

• Peak-season delivery volume

• Transportation disruptions

• Incorrect or incomplete delivery information

• Customs or import procedures for international orders

• Other unforeseen circumstances

Teera Bellesa™ will do our best to assist customers in tracking and resolving delivery issues with the relevant courier.

12. International Orders

For international deliveries, customers are responsible for ensuring that the delivery information provided is accurate and complete.

Depending on the destination country, international orders may be subject to:

• Customs clearance

• Import duties

• Taxes

• Other applicable charges or restrictions

Any applicable customs duties, taxes or charges imposed by the destination country may be the responsibility of the customer.

International delivery times may also vary depending on customs and local courier procedures.

13. Contact Us

If you have questions regarding your delivery or shipping, please contact Teera Bellesa™ Customer Care:

WhatsApp: +6011 3666 5717

Customer Care Centre
Monday – Friday
10:00 AM – 6:00 PM

Teera Bellesa™
GF-63, Elmina Lakeside Mall
No. 5, Persiaran Garcinia
Elmina West
40170 Shah Alam
Selangor, Malaysia